Emails to Listeners
Posted on 02.10.08 by Matt @ 6:12 pm

Trent Mailer

At Folder, we do quite a bit of Listener Marketing for radio stations. I'm therefore subscribed to lots of listener emails from radio stations. The one above, from Trent FM, I also received from GWR Bristol and i'm sure it probably went to the rest of the One Network as well.

If you can't read the text it says:

Hi Matt,

Feel Good is one of those albums that does exactly what it says on the box, even the cover makes you smile.

Sample Tracks and Pre-Order

To celebrate the launch of the new Feel Good album from Classic FM, we are offering one lucky winner a years Family Membership to the National Trust.

Win Family National Trust Membership

Have the fantastic new Feel Good album delivered direct to your door this Autumn.

Trent FM

So, let me get this straight. Trent FM is celebrating the launch of Classic FM's Feel Good CD buy giving away a year's membership of the National Trust. Huh?  This makes hardly any sense to me, so god only knows what a listener thinks?

Now, Classic and Trent are the same group, so it's unsurprising that the latter is told to plug the former. However the email could of been written so much better. How about:

Hi Matt,

Our mates at Classic FM are really proud of their new CD, Feel Good. They sent us an early copy and it certainly does what it says on the box, even the cover made me smile. And you know how hard that is.

Well, they're very keen that we tell you about it and have encouraged us by throwing in some National Trust Family Memberships to give away.

You can enter the competition and find out more about the brilliant Feel Good album on our website.

See you tomorrow morning from 6am!

Twiggy.

It's still got the clunky mechanic, but it's got a bit of context about Classic FM's relationship with Trent. It takes away the 'Sample Tracks' reference - what does that mean? You can't listen to the tracks on their website anyway. It also holds the listeners' hand by stating that all the activity can be done on Trent's website - something they should be familiar with. Also i'd write the email as if it was from a presenter (again, that trust thing), in their style and connect it to programming by mentioning the show that they're on. Surely that's better than sending generic marketing coming from an anonymous 'Trent FM'?

There was, however, a really good email from XFM (a different part of the same group) that I received this morning. Look at the difference -it's personable, short and even adds a bit of jeopardy - a short time to enter. It would be fascinating to see the difference in click thru rates, as I bet the one from XFM is off the scale.


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Do TV Ads for Radio Stations Work?
Posted on 24.09.08 by Matt @ 3:47 pm

The consistently excellent Edison Media Research have just completed a study of TV advertising for radio stations.

In many US markets radio ratings figures are calculated using PPMs - pager-type devices that record audio heard. This gives more granular ratings data based on actual consumption. It's also something that's turned round quicker than the usual diary methodology and provides per minute data.

What Edison have cleverly done is encode, in the same system, the TV ads advertising radio stations. That way they can use the same panel who are being measured for listening to the radio and also measure whether them seeing a TV ad has prompted them to listen to the specific radio station advertised.

The presentation's below (and probably won't embed email/RSS readers!) but they key finding seems to be that TV doesn't do a great job for encouraging people to tune in for the first time, but does a good job of making moderate listeners listen more.


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Listeners to The Revolution
Posted on 15.09.08 by Matt @ 6:01 pm

So, farewell failing local indie station The Rev and hello Penky's AC Revolution.

Yes, the 'star' of TV's Naughtiest Blunders has decided to buy himself a radio station - Oldham's The Revolution. Well, it's one way to guarantee yourself a breakfast show…

RadioToday picked up on his 'rant' this morning telling indie-loving listeners (ie all the people who used to listen to the station) to disappear off to XFM if they want that sort of music. Nice.

I thought it might be good to have a listen to the station this afternoon (4.20 to 5pm) to see what they were doing and I thought i'd share it.

Song: Rocking All Over the World - Status Quo
Link: Quite long DJ chatter
Feature: 'Schools Out' where a listener picks a song from their school days. Good way to contextualise an 80s tune, also good that they mentioned Grange Hill being axed.
Song: Terrence Trent D'Arby - Wishing Well
Link
Sponsored Time Check
Production: Revolution 'Home of Steve Penk Breakfast Show'
News Break
Production: Sponsored Drive
Song: Adele - Chasing Pavements
Link: Solicit for travel information
Song: Blur - Girls and Boys
Link - Oldham Football Mention
Ad Break
Production: 'All Your Favourite Songs'
Song: Alphabeat - Boyfriend
Link: Travel news (presenter read) mainly covering Central Manchester (Deansgate, Oxford Road etc)
Ad break
Production: Revolution 'Home of Steve Penk Breakfast Show'
Song: Chris Brown - With You
Link: Promoting the Breakfast Show
Ad break
News: 5pm Bulletin

I thought the music was a bit odd, putting two oldies back to back at the beginning of the monitor and then the following tunes all being relatively recent. I was also surprised that there were no music sweeps at all, it was always song-link. The links were also all relatively long ones - the schools days feature had a long intro and then quite a rambly chat with the presenter. I thought the news and information elements were good, with a solid local focus, though the traffic bulletin was mostly central Manchester.

Relaunching any station is difficult and the 'first day' is always a bit mean to critique. However, i'm sure the 'Penky' coverage would have generated quite a few people tuning in or re-tuning in for the first time, so it's important that the station can really demonstrate its essence through everything it does.

I would have really pushed the music elements, even in a content heavy show like Drive and probably dropped features for a couple of weeks, they really need to concentrate on demonstrating The Revolution's new music policy and have some music sweeps and music-demonstrator production on the air. The other thing they've got is of course Steve who has a large amount of heritage in the market - this was promoted well through the programme without it being rammed down your throat - though it would have been good to hear a bit from the show.


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OFT’s Report on the GCap/Global Merger
Posted on 28.08.08 by Matt @ 5:07 pm

The OFT have just published their full report into the Global and GCap merger. It's a bit of a slog through 90-odd pages, but there's some interesting things in there about the nature of radio today. You can also see that the OFT don't know the difference between the word 'licence' and 'license'.

Reasoned analysis to follow, but in the short term, for the anoraks, I thought i'd paste this bit - point 49:

49. The parties plan to undertake the following:

(i) Marry Globals brands and GCaps geographic scope.

Globals strategy is to develop near-national coverage for its Heart brand as well as greater coverage for the Galaxy brand. GCaps well known stations are associated with a particular area and therefore are not appropriate to develop a national brand. Global intends to use cost savings achieved through the merger to re-brand the majority of GCaps heritage stations, refocusing those stations towards the standard Heart/Galaxy demographic. The parties submit that this operation will result in a better offering for both listeners – who will be able to listen to Heart throughout the South of England and the Midlands, and for advertisers – who will be able to advertise across the whole or part of the Heart/Galaxy network, with a better understanding of the product and the audience demographic across the network.

(ii) Refresh and refocus GCap core city stations.

Certain of GCaps stations, in particular those that are located in large cities which have the capability of supporting a truly local station, will not be re-branded. Instead, Global intends to refocus these core assets towards more targeted demographics. Again, the parties submit that this will benefit listeners and advertisers, both of whom will have a better understanding of what to expect from the station.

(iii) Set up national network programming with quality presenters and at the same time, retain the local character

Global intends to broadcast the same programme across its entire network of stations*, leading to costs savings on production and higher quality product and presenters. At the same time, Global will ensure that the local character of the re-branded stations is retained, in order to preserve the loyalty of the local audience and provide a platform for local advertisers. Local features such as news, weather and traffic will be retained, as well as some local programming.

* The parties have informed the OFT that in fact, networked programmes will be broadcast only across the Heart network, and separately across the Galaxy network, at certain times of the day.


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Vanity Googling
Posted on 27.08.08 by Matt @ 1:11 am

New feature at google.com (though not the UK version yet) where it guesses what you're searching for. I'm just quite excited that if you type "matt dee" it comes up with matt deegan and matt deegan blog as the options. I think that's quite cool!


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The BBC and Series Stacking - An Alternative View
Posted on 27.08.08 by Matt @ 12:33 am

I first noticed on Mashable today the story about the BBC allowing series stacking of their shows. Series Stacking is basically allowing people to watch, on-demand, a whole series of shows rather than just something in the last seven days. The article sort of lambasts the BBC for only just seeing the light and now hoping that other brodcasters will follow. That's a bit unfair to the BBC as 'series stacking' has been in the proposals from the beginning and it's only just been launched.

I have some history with this one. When I worked at another place, I worked with commercial radio's trade body, the RadioCentre, to help them respond to Ofcom's Market Impact Assessment on the iPlayer (and maybe even wrote a response on behalf of my old company - I can't find it online though).

iPlayer is undoubtedly a huge success and has transformed people's consumption of media. I know it's changed mine. The BBC has been able to apply its limitless resources (well, limitless when compared to mortal commercial organisations) to ensure this success. Hey, and lets even skip over the fact that they said the bandwidth usage would be minimal as we'd all be using the p2p player…ahem…

Anyway… for me the key argument for limiting some of the elements of iPlayer was that it places a value, for consumers, on video and audio content of zero. If I can get any BBC show, radio or tv, from whenever, it means that there are more and more opportunities for me to not sit through shows with adverts or pay to download any audio/visual content from other broadcasters.

This is problematic for commercial broadcasters, who only exist because of those annoying commercial messages. Or for high-quality producers like HBO who fund their programmes through subscription.

There's two responses to this argument and it's usually "i've paid for this content, I should be able to see it/hear it whenever I want" and "commercial broadcasters should just make better programmes". Whilst I agree with the first, the second is a difficult one.

Broadcasting is in flux, especially TV. We are transitioning into an on-demand/live event environment. In the 'future', whenever that is, it's likely that most pre-recorded programmes will be consumed on-demand - why after all should we have to watch Doctor Who at 7pm Saturday (with some BBC Three repeat options)? Just make it available from 7pm on Saturday, a time that I may choose to watch. Live events, whether that's the FA Cup or the Big Brother final will be consumed, naturally, in a more live manner.

As we transition further and ratings start to get higher for on-demand and lower for broadcast, the economics for commercial TV changes. Channels will start to pre-fund series partly on expected broadcast ad revenue and partly on predicted on-demand fees and advertising. Indeed we're partly starting to see that with shows that are re-commissioned based on their DVD sales.

This then becomes difficult if the BBC's pegged the price that consumers are willing to pay at zero.

Commercial TV simply won't be able to fund as many programmes as it does at the moment, it definitely won't be able to take chances on new ideas and specialist, long tail shows, won't be commissioned. It's always easy to dismiss commercial TV as 'crap', especially if you're an AB 25-44 University-educated person, you don't however represent all viewers.

I think it's also bad for the BBC. Competition is good in most markets and it does keep people on their toes to try and make better things. The collapse of commercial television will not help ensure the BBC continue to make interesting, different and high quality shows.

At the moment a limited number of live BBC channels compete with a much larger selection of commercial channels. This is sort of the circa 1990s multi-channel trade off, commercial TV has ads - but there's hundreds of channels of content to choose from to compete against the well-funded ad-free smaller selection of BBC ones.

iPlayer's eventual evolution will remove all the BBC's capacity constraints, a BBC Redux, if you will. We'll start to see not only the regular BBC channels (One to Four, Kids, News and Parliament) but a myriad of different 'virtual' channels. BBC Gardening - playlisting shows that fill the niche or BBC Ross - playlisting programmes that include people that can't pronounce their Rs. At the same time the iPlayer will provide a searchable, playable, ad-free achive of every recent show. All surrounded with suggestions of what BBC content to watch next. Commercial TV doesn't stand a chance.

Now, for a licence-fee payer everything i'm saying is heretical. I want all 13 episodes of Doctor Who and I want them now! Now, i'm not arguing that it's a great service - it is! It just has a knock on effect that will, in the longer term, leave us all poorer.


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Being In Touch With Your Audience
Posted on 25.08.08 by Matt @ 1:07 am

Last week thousands of teenagers were celebrating (or commiserating) when they received their GCSE results. The main media story, as always, talked about how the exams were just getting easier, hence the record results.

Radio 1 did a great spin on the GCSE results by making a handful of the DJs take a maths exams themselves and reading out the results on air. Other radio stations have done this before, but the clever execution, as always, is in the detail. By doing the escape with a few different DJs, both on air and online, they held a mirror to their audience and said 'we understand what you've just done and how hard it really is'.

It was also turned into a good traffic-generating website feature, which you can see below:


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4Music and The Hits
Posted on 15.08.08 by Matt @ 11:36 am

4Music Screengrab

Tonight, The Hits TV channel bites the dust and regenerates, Doctor Who style, into the Channel 4 branded 4Music. It's the culmination of a deal last year where EMAP (now Bauer) sold a half share in its music TV channels (The Box, The Hits, Magic TV, Kiss TV, QTV and Kerrang TV) to Channel 4.

The Hits was a great property partly because of its distribution, it's one of only two music channels on the Freeview platform. However, music TV, like radio, has found its lunch being somewhat eaten by online and mobile, who can deliver more targeted videos to users. This has therefore seen music channels (MTV, TMF etc) morph into music entertainment channels.

It also makes sense for the Hits to re-emerge with a stronger brand - Channel 4 - with all the access to their music programming and festival coverage. I imagine it's also a boon for Channel 4 Sales as their music programmes - JD Set, Nokia Green Room, Transmission with T Mobile - (all ad supported from the start) - can now have lots and lots and lots of impact-generating repeat airings on 4Music.

There's also going to be an interesting knock-on to a radio station as well - the one called The Hits.

The Hits is the most successful digital radio station in the UK. It's on DAB in London and on digital TV and online around the UK. It's a good CHR station and carries some of Bauer's networked programmes, like the excellent In Demand.

There is a concern in some quarters, however, that The Hits Radio does disproportionately well in RAJAR because of some mis-attribution of listening to consumption of the TV channel. The re-brand of The Hits TV to 4Music is therefore going to be an interesting test to see how it's going to affect The Hits Radio's audience and certainly one for radio broadcasters and advertisers to keenly watch!

The other thing that's intersting to watch is how this launch fits in with Channel 4 Radio's strategy. Are we likely to see 4Music Radio perhaps being the Pure 4 channel that they proposed for their digital multiplex line-up?


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Twitter Upsets Users - Again
Posted on 14.08.08 by Matt @ 4:46 pm

I'm a big fan of micro-blogging service Twitter. It's one of those hard to explain, great to use services that just need to play with to get going. Basically, think Facebook status but updatable via web, sms, IM and apps and receivable via web, sms, IM and apps. Well, in the US anyway.

You see Twitter hasn't been able to do deals with all the world's mobile carriers and has therefore shut off the receiving of SMS updates everywhere except Canada, India and the US. As the startup has yet to go public on a business model it's keen to conserve the cash on paying for all those SMSes.

Personally, i'm not so bothered. If you use the service to communciate with other people, you turn the SMS updates off after you've added about 20 followers otherwise your phone never stops going. The main people it's harming is the ones who probably just use it for free SMS updates from newsfeeds that they're interested in. And you could say that their use probably isn't at the core of the service.

What this does show is that it's always difficult to cease a service that you've been providing for people, even if it's free - there's bound to be a backlash. The interesting thing with this one is that, reading the Get Satisfaction page on the issue, the main loss is actually notifications of direct messages and the fact that there wasn't any warning about the service ceasing.

Direct Messages are messages that are sent to you directly rather than publicly - it's normally from people who've seen you ask a question who aren't neccessarily close enough to have your mobile number, or who can easily send them (probably through a twitter client). It would be interesting to see the percentage of SMSes that are from these direct messages, I would imagine it's less than 1%, but its valued hugely by the regular user base.

There's also some desire from users to pay for the privilege of receiving messages. In the UK reverse billed SMS is very easy to setup - if there's demand why not do it? It might even pay for all those direct messages.

It's another good example of the importance of having a conversation with your users on what's happening. Whilst blogging or emails aren't going to reach everyone, they're likely to reach the power users who will cause all the fuss. There even might be some suggestions that make the final transition a bit healthier.


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TV Adverts for Radio Stations
Posted on 14.08.08 by Matt @ 1:38 pm

The One Golden Square blog has just put up some of the old Virgin Radio adverts, all of which are bit, er, fail.

It's hard to find many decent commercials for radio stations, but after an email from Sam this morning about the new Radio 1 line-up I was trying to find the advert for Dave Pearce's Dance Anthems that's a some 'youths' in a car. I couldn't find it, so please leave a link in the comments if you can!

What I did find was a collection of the 'As It Is' commercials from Radio 1's Bannister-era re-launch. These are great!


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Matt Deegan is the Creative Director at Folder Media, a radio and new media consultancy that helps other people and develops its own social media, digital platforms and radio. You can contact him here. He also blogs for Media Week at Brand Republic.

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Recent Entries
Emails to Listeners
Do TV Ads for Radio Stations Work?
Listeners to The Revolution
OFT's Report on the GCap/Global Merger
Vanity Googling
The BBC and Series Stacking - An Alternative View
Being In Touch With Your Audience
4Music and The Hits
Twitter Upsets Users - Again
TV Adverts for Radio Stations
TV Ads for Radio Stations
XM/Sirius Merger
Oh, we're hiring...
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